Retail Team Leader

About the Role

Our client is recruiting a proactive and experienced Retail Team Leader to join their busy store in Wolverhampton . This role requires a confident individual who can support the management team by leading a section of the sales floor, mentoring junior staff, and ensuring a high level of customer service. You will be responsible for driving sales, maintaining visual standards, and contributing to a positive team atmosphere. This is a great opportunity for someone looking to step up into a leadership role within a dynamic retail environment.

Key Responsibilities

• Lead and motivate a team of sales associates to achieve sales targets and deliver exceptional customer service.
• Oversee the day-to-day operations of a designated store section, ensuring it is well-stocked and presented.
• Assist with staff training, development, and performance management.
• Handle customer inquiries and resolve complaints effectively.
• Ensure adherence to all company policies, procedures, and health and safety regulations.

Requirements

• Previous experience in a retail supervisory or team leader role.
• Demonstrated ability to lead and motivate a team.
• Strong customer service skills and a passion for retail.
• Excellent communication and problem-solving abilities.
• Flexibility to work various shifts, including weekends and evenings.

Benefits

• Competitive salary and potential for performance bonuses.
• Staff discount on products.
• Opportunities for career progression and management training.
• A supportive and engaging team culture.
• Valuable leadership experience in the retail sector.