Retail Team Leader

About the Role

Our client is seeking a motivated and experienced Retail Team Leader to guide their team in Stoke-on-Trent . This role is integral to fostering a positive and productive work environment, ensuring operational efficiency, and delivering outstanding customer service. You will support the Store Manager in day-to-day activities, mentor junior staff, and contribute to achieving store objectives. This is an excellent opportunity for an individual looking to take on more responsibility and develop leadership skills within the retail industry in Staffordshire .

Key Responsibilities

• Lead and inspire a team of retail associates to achieve sales and service goals.
• Assist with staff training, scheduling, and performance management.
• Ensure high standards of customer service are consistently met.
• Oversee stock management, including merchandising and inventory accuracy.
• Support the implementation of store policies and procedures.
• Handle customer inquiries and resolve issues effectively to ensure satisfaction.

Requirements

• Previous experience in a retail supervisory or team lead role.
• Strong leadership and communication skills.
• Ability to motivate and guide a team towards common goals.
• Good understanding of retail operations and customer service principles.
• Flexibility to work various shifts, including weekends and holidays.

Benefits

• Competitive salary and potential for performance bonuses.
• Employee discounts on store merchandise.
• Training and development opportunities for career growth.
• A supportive and engaging team culture.
• Opportunity to take on leadership responsibilities.