Revenues Officer

We are currently looking for an experienced Revenues Officer to join a busy Council Tax service. The role will focus on processing and maintaining Council Tax accounts, determining liability and ensuring discounts, exemptions and account changes are processed accurately and in line with legislation.
The successful candidate will have recent local authority Council Tax experience and be able to manage a high-volume caseload with minimal supervision.

The Role

• Processing changes of occupancy, ownership and Council Tax liability.
• Creating, amending and closing Council Tax accounts.
• Assessing discounts, exemptions, disregards and reductions.
• Investigating and resolving Council Tax account queries and discrepancies.
• Processing revised bills, notices and statutory correspondence.
• Undertaking account reviews and recovery-related transactions.
• Managing written enquiries and complex Council Tax casework.
• Working to agreed productivity and accuracy targets.

Key Requirements

• Recent experience within a Local Authority Council Tax service.
• Strong experience processing Council Tax accounts.
• Good working knowledge of Council Tax legislation.
• Experience determining liability and assessing discounts and exemptions.
• Experience using NEC Revenues (Northgate) or a similar revenues system.
• Experience managing a high-volume caseload.
• Knowledge of Council Tax recovery procedures would be advantageous.
• Available to start at short notice.

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