SaaS Application Support Leader | Jira & ITIL Expert

Sherborne Talent Solutions is seeking an experienced Head of Support to lead the transformation of their SaaS application support function. This role is perfect for a customer-focused leader passionate about operational excellence and building high-performing teams.

You will oversee the support experience across cloud-hosted software applications, drive service improvements, and ensure high-quality service. Strong expertise in Jira Service Management and Power BI is essential, as well as ITIL practices.

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