Sales & Customer Service Assistant

Sales & Customer Service Assistant Charters-Reid Surveyors Ltd Salary: £22k to £27k pa depending on skills and experience Location: Office-based, Flaxton, York - A full UK driving licence and access to your own transport would be preferred due to the location of the office and limited public transport links. Hours: Full-time, Monday to Friday – working hours to be confirmed Contract: Permanent Join a Growing Yorkshire Business Are you an organised, confident and enthusiastic individual who enjoys helping customers, building relationships and keeping things running smoothly? Charters-Reid Surveyors Ltd is an established firm of Chartered Surveyors with a strong presence across York and Yorkshire. With ambitious plans for growth and investment in larger new office premises in Flaxton, this is an exciting opportunity to become part of a business with a bright future. We are looking for a proactive Sales & Customer Service Assistant to support our busy team, helping customers with their enquiries, coordinating survey bookings and ensuring everything runs efficiently behind the scenes. Whether you already have experience in customer service, sales support or administration, or are looking to develop your skills further, we're particularly interested in people who bring a positive attitude, initiative and a genuine willingness to learn. Role overview Working closely with the sales and customer service team and our surveyors, your responsibilities will include:

• Answering incoming calls and responding to customer enquiries in a friendly, professional and efficient manner.
• Booking property surveys and accurately recording customer information on the company's booking system.
• Coordinating surveyors' diaries, appointments and schedules.
• Providing customers with information about the company's surveying services.
• Following up on enquiries and helping convert enquiries into confirmed bookings.
• Building positive relationships with customers, estate agents and other referral partners.
• Maintaining accurate records and ensuring administrative tasks are completed efficiently.
• Supporting the wider team with day-to-day office administration.
• Helping identify opportunities to improve customer service and working processes.
• Contributing ideas and supporting the continued growth of the business. Skills and experience We're looking for someone who is enthusiastic, organised and enjoys working as part of a team. Ideally, you will have:
• Previous experience in customer service, sales support, administration or a similar customer-facing role.
• Excellent communication skills and a confident, friendly telephone manner.
• Strong organisational skills and good attention to detail.
• Confidence using computers, Microsoft Office and digital systems.
• The ability to manage multiple tasks and work effectively in a busy environment.
• A proactive attitude and willingness to take responsibility.
• A genuine interest in providing excellent customer service.
• The confidence to suggest ideas and embrace new ways of working. Experience in property, surveying or estate agency would be an advantage, but is not essential. Most importantly, we're looking for someone who is reliable, keen to learn and wants to make a positive contribution to the business. Why Join Charters-Reid Surveyors? This is an opportunity to join an established Yorkshire business at an exciting stage of its development. With investment in new office premises, plans for further expansion and a supportive team with extensive industry knowledge, you'll have the opportunity to develop your skills and grow alongside the business. If you're looking for a varied, hands-on role where your contribution will be valued, we'd love to hear from you. Deadline date for applications: Friday 27th November 2026 Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful