Sales & operation support

Our client, a well-established and growing independent engineering business specialising in the supply, servicing and overhaul of valves, gaskets and associated pipeline equipment. Working across industries including pharmaceutical, petrochemical and other engineering sectors require an organised and adaptable Sales & Operations Support professional to join their small, friendly team. This is a varied and fast-paced position where no two days are the same. You will play an important role in supporting customers, processing orders, coordinating deliveries and ensuring orders are managed efficiently from initial enquiry through to completion.

The Role

Working as part of a small team, your responsibilities will include:

• Handling customer enquiries via telephone and email.
• Processing customer orders accurately and efficiently.
• Liaising with suppliers to order goods and monitor deliveries.
• Arranging deliveries and collections with customers and transport providers.
• Tracking orders from receipt through to completion.
• Providing customers with regular updates regarding orders and delivery schedules.
• Resolving issues relating to orders, deliveries, shortages and customer enquiries.
• Maintaining accurate records and administration systems.
• Supporting the day-to-day running of the office.
• Assisting with general administration and other ad hoc duties as required. The Person The successful candidate will be an organised, proactive individual who enjoys working in a busy environment and providing a high level of customer service with existing knowledge of an engineering based environment highly beneficial You will ideally have:
• A full manual driving licence.
• Engineering knowledge
• Excellent communication and customer service skills.
• Strong organisational and time management skills.
• The ability to work effectively within a small team.
• A proactive approach to problem solving.
• Excellent attention to detail and accuracy.
• The ability to manage multiple tasks and changing priorities.
• A flexible and adaptable approach to work.
• Competent IT skills, including Microsoft Office.
• Previous experience within office administration, logistics, customer service, order processing or a similar environment would be advantageous. What’s on Offer?
• A varied and interesting role within an established and growing engineering business.
• A friendly and supportive working environment.
• The opportunity to develop experience across sales support, administration, logistics and customer service.
• Competitive salary based on experience.
• A varied role with genuine responsibility and involvement across the business