Sales and Operations Manager

Sales and Operations Manager - Premium Workspace Provider

Central London | £60,000 | Full-time, permanent

TRC London is exclusively recruiting a Sales and Operations Manager to lead a premium new workspace, hospitality and events destination within a prestigious Central London building.

This is a broad commercial and operational role with responsibility for a beautifully designed floor comprising a lounge, coworking environment, five meeting rooms, event space, terrace and landscaped outdoor setting.

You will take full ownership of the space: driving revenue, managing its P&L, developing broker and client relationships, leading the hospitality team and ensuring the environment remains polished, commercially productive and consistently operated to an exceptional standard.

The role would suit a commercially minded workspace, hospitality, members’ club or events professional who is equally comfortable developing new business, hosting important clients and taking hands-on responsibility for daily operations.

The role

You will:

Take full commercial and operational ownership of the workspace

Lead the client experience across the lounge, coworking areas, meeting rooms and event spaces

Manage the P&L, revenue, direct costs and performance against budget

Drive meeting-room, event, coworking and hospitality revenue

Develop pricing, packages and upselling opportunities

Analyse utilisation, conversion, margins, booking patterns and lost opportunities

Build an active pipeline of external meeting and event business

Develop relationships with brokers, agents, corporate clients and introducers

Host tours, broker events and showcase experiences

Convert enquiries efficiently and maintain accurate CRM records

Build repeat business through strong client relationships and consistent follow-up

Lead, coach and develop a small hospitality and lounge team

Manage rotas, performance, recruitment and team capability

Own the visual presentation and operational readiness of the entire floor

Oversee room turnarounds, event setups and daily standards checks

Develop a commercially viable programme of client, networking and broker events

Manage the complete event journey from initial enquiry through to delivery and review

Work with architects, designers and suppliers on improvements to the space

Control supplier quality, reliability and cost

Collaborate with reception, operations, sales, maintenance and finance teams across the wider building

About you

You will have experience within flexible workspace, premium hospitality, a private members’ club, events, serviced offices or another high-quality client-facing commercial environment.

You will also bring:

Clear evidence of generating new business and repeat revenue

Experience managing a P&L, departmental budget or significant revenue target

Strong commercial judgement across pricing, utilisation, cost and margin

Experience managing meeting rooms, events, hospitality or coworking operations

A track record of building high-value client relationships

Confident business-development and relationship-management skills

Experience leading, coaching and performance-managing a customer-facing team

Strong CRM discipline and the ability to produce meaningful commercial reports

Exceptional attention to detail and visual presentation

The ability to maintain high service standards while managing competing priorities

A polished, credible and hands-on leadership style

Experience working with architects, designers, fit-out teams or space-improvement projects would be advantageous

This role needs someone who can sell the space, run the space and take pride in every detail of the experience. You will be commercially ambitious without compromising quality, and operationally disciplined without losing the warmth expected in a premium hospitality environment.

What’s on offer

Salary of £60,000

Ownership of a high-profile premium workspace and events destination

Genuine commercial autonomy

The opportunity to shape pricing, programming and the future evolution of the space

Exposure to senior stakeholders, brokers, corporate clients and design partners

A visible leadership role within a prestigious Central London building

If you combine commercial drive with premium hospitality standards and enjoy turning exceptional spaces into successful businesses, we would love to hear from you