Sales & Retentions Administrator

Are you highly organised, proactive, and confident managing multiple priorities? We are looking for a Retentions and Sales Administrator to provide essential support to our Field Team and our members, ensuring their needs are met.

The Independent Garage Association (IGA), is part of the Retail Motor Industry Federation, we champion the success of Independent Garages across the UK. As the largest trade body in the independent garage sector, we provide practical support, expert advice, and essential services that help our members thrive in an ever-evolving industry.

The Role

This is a crucial position within our office, ideal for someone who thrives in a fast-paced environment and takes pride in delivering high-quality, accurate administrative support. You’ll play a vital role in supporting our member services and internal operations – with a strong focus on precision, efficiency, and customer service.

Key Responsibilities

• Being the main point of contact for the sales team out on the road.

• Carry out day-to-day administrative tasks accurately and independently.

• Administrate reports in accurately in a timely manner

• Deliver professional and friendly support via our member helpline.

• Gain a solid understanding of products and services to provide informed assistance.

• Maintain and update databases with a high level of accuracy and attention to detail.

• Respond to internal and external queries promptly, clearly, and professionally.

• Support the wider team in meeting business objectives and providing exceptional customer service.

• Ensure all leads are added to the database, following a strict process to ensure they qualify for membership

• Complete background checks to ensure potential members meet our criteria

• Be responsible for all retentions, ensuring they are contacted and be the main point of contact to help retain members

• Support in signing up new members, completing this over the phone with prospects ad converting them into membership

• Complete remote audits with members, ensuring they meet the requirements to be a part of the scheme

• Previous sales experience would be beneficial

Apply today and help us continue making a difference for independent garages across the UK.

Job Types: Full-time, Permanent

Additional pay:

• Bonus scheme

• Performance bonus

Benefits

• Company pension

• Free parking

• Private medical insurance

Schedule:

• Monday to Friday

• No weekends

Experience

• Administrative: 2 years (preferred)

Work Location: In person