Sales Associate - Retail & E-commerce

About the Role

Our client is seeking an enthusiastic and customer-focused Sales Associate to join their vibrant team in Norwich . This role is integral to driving sales across both their retail storefront and their growing e-commerce channels. You will engage with customers, provide product information, assist with purchasing decisions, and ensure a positive shopping experience. The ideal candidate has a passion for retail, excellent communication skills, and a proactive approach to achieving sales targets. This is an exciting opportunity to contribute to a well-regarded brand within the Norfolk area and develop your career in sales.

Key Responsibilities

• Engage with customers on the shop floor and via online channels to understand their needs and preferences.
• Provide detailed product information and expert advice on retail & e-commerce offerings.
• Assist customers with making purchasing decisions and process transactions efficiently.
• Meet and exceed individual sales targets and contribute to team sales goals.
• Maintain excellent visual merchandising standards and store presentation.
• Handle customer inquiries, issues, and returns in a professional and timely manner.

Requirements

• Previous experience in a sales or customer service role, ideally within retail or e-commerce environments.
• Strong interpersonal and communication skills, with a friendly and approachable demeanor.
• A genuine interest in the products and a passion for delivering exceptional customer service.
• Ability to work flexibly, including weekends and holidays, as required by the retail schedule.
• Basic understanding of e-commerce operations and order fulfillment processes.
• A proactive attitude and a willingness to learn and adapt in a fast-paced environment in Norwich .

Benefits

• Competitive hourly wage with opportunities for sales-based bonuses.
• Generous employee discount on company products.
• Paid time off and holiday pay.
• Opportunities for training and career development within the retail sector.
• A friendly and supportive team atmosphere in a dynamic retail setting.