Sales Customer Service Administrator

What’s in it for you?

• Join a growing and successful business with a strong reputation in its industry

• Be part of a supportive and close-knit team environment

• Opportunity to build long-term relationships with customers and suppliers

• Varied role combining customer service, administration and sales support

• Early finish every Friday

• Bonus scheme, generous holiday allowance and pension benefits

Must have’s

• Previous experience in a customer service, sales administration or office administration role

• Knowledge of Sage 50

• Strong communication and customer service skills

• Confident and professional telephone manner

• Good Microsoft Office skills

• Strong Excel skills

• Excellent organisational and time management abilities

• Ability to prioritise workload and meet deadlines

• Strong attention to detail and accuracy

• Motivated, proactive and customer-focused approach

So, what will you be doing?

• Processing customer orders and quotations accurately and efficiently

• Responding to customer enquiries and providing product and service information

• Building strong relationships with existing and prospective customers

• Resolving customer queries and complaints in a professional manner

• Liaising with suppliers to source products, parts and pricing information

• Raising purchase orders and coordinating supplier requirements

• Producing customer invoices and supporting sales administration activities

• Following up outstanding quotations and maintaining sales pipelines

• Generating reports and providing updates to management

• Maintaining accurate customer records and documentation

• Supporting the wider team to ensure a high level of customer satisfaction

• Identifying opportunities to maximise sales through upselling and excellent customer service