Sales Customer Service Administrator

What’s in it for you?

• Join a growing and successful business with a strong reputation in its sector

• Be part of a friendly and supportive team environment

• Varied role combining customer service, sales support and administration

• Opportunities to build long-term relationships with customers and suppliers

• Bonus scheme and generous holiday allowance

• Early finish every Friday

Must have’s

• Previous experience in a customer service, sales administration or office-based support role

• Knowledge of Sage 50

• Strong Microsoft Office skills, including Excel

• Excellent communication skills, both written and verbal

• Professional and confident telephone manner

• Strong organisational and time management skills

• High level of accuracy and attention to detail

• Ability to manage workload and meet deadlines

• Proactive, motivated and customer-focused approach

So, what will you be doing?

• Processing customer orders and quotations efficiently and accurately

• Responding to customer enquiries and providing product and service information

• Building strong relationships with customers and delivering outstanding service

• Resolving customer issues and queries in a timely and professional manner

• Liaising with suppliers to source products, parts and delivery information

• Raising purchase orders and supporting procurement activities

• Producing customer invoices and maintaining accurate records

• Following up outstanding quotations and supporting sales activity

• Preparing reports and updates for management

• Managing customer records and ensuring information is kept up to date

• Identifying opportunities to maximise sales through excellent customer engagement and upselling

Helpful extras

• Experience working within manufacturing, engineering or industrial sectors

• Confidence communicating with suppliers and customers at all levels

• A positive and adaptable approach to teamwork

• Commercial awareness and a strong customer-first mindset