Salesforce Administrator & Business Systems Manager

About the Role

Developed as a short course at HTB in London, in 1990 Nicky Gumbel took over running Alpha and found that many people outside of the church wanted to explore the Christian faith. Alpha now runs in every part of the global church, including the Catholic Church, the Orthodox Church and all mainline Protestant denominations, as well as in different contexts including Youth Alpha, Alpha In Prison and Alpha For Forces. Alpha is also the home of our family-life ministry, The Marriage Course and The Pre-Marriage Course, for which we have recently released a brand-new reimagined series, and of the Leadership Conference, an annual gathering of thousands of global leaders who come together to experience live worship, talks and ministry.

As Salesforce Administrator, you will be the primary administrator for Salesforce and several connected business systems. You'll work across teams including Fund Development, Finance and Governance to ensure our platforms remain secure, reliable and aligned with organisational needs. You'll help translate business requirements into practical solutions, improve processes through automation, maintain data quality, support users across the organisation and contribute to the ongoing development of Alpha's CRM ecosystem.

Some of the key responsibilities include:

Salesforce & Platform Administration

• Act as the primary administrator for Salesforce, Campaign Monitor and other business systems.
• Manage users, permissions, security settings and access controls.
• Maintain platform health, security and governance.
• Monitor performance and proactively identify opportunities for improvement.
• Ensure system configurations follow established standards and best practice.

Solution Development & Automation

• Build, configure and maintain Salesforce functionality including flows, automation, custom objects, fields, validation rules and page layouts.
• Deliver scalable and sustainable solutions that meet business requirements.
• Support continuous improvement through automation and process optimisation.
• Maintain consistent development and configuration standards.

Business Analysis & Solution Design

• Work with stakeholders to understand business challenges and requirements.
• Translate needs into effective Salesforce solutions.
• Challenge assumptions constructively and recommend better approaches where appropriate.
• Identify opportunities to improve processes, efficiency and user experience.

Systems & Integrations

• Support and monitor integrations between Salesforce and other organisational systems.
• Troubleshoot integration and data synchronisation issues.
• Assist with the design and implementation of new integrations.
• Collaborate with platform owners to maintain effective system connectivity.

Data Quality & Reporting

• Drive improvements in data quality, integrity and consistency.
• Develop reports and dashboards that provide meaningful insights.
• Support financial reconciliation and reporting requirements.
• Identify and resolve duplicate, incomplete or inaccurate data.

User Support & Training

• Act as the first point of contact for Salesforce support.
• Investigate and resolve system issues and user queries.
• Deliver training and guidance to help users adopt and utilise systems effectively.
• Create and maintain documentation, procedures and user resources.

Continuous Improvement & Change Management

• Maintain clear records of platform changes and development decisions.
• Support testing, user acceptance activities and releases.
• Identify opportunities to enhance business processes and platform capability.
• Contribute to successful change management and user adoption initiatives.

About You

We're looking for someone who is equally comfortable working with technology and engaging with people.

You will likely have:

• Salesforce Administrator certification.
• Experience administering Salesforce in a complex organisational environment.
• Strong understanding of Salesforce configuration, automation and security models.
• Experience creating Flows, reports, dashboards and customisations.
• Excellent analytical and problem-solving skills.
• The ability to gather and interpret business requirements and translate them into technical solutions.
• Strong stakeholder management and communication skills.
• Experience supporting and training system users.
• A proactive mindset with a genuine desire to improve systems and processes.
• High levels of organisation and attention to detail.
• Experience working with integrated business systems and data management processes.