Salesforce Transformation & Delivery Lead

Title: Lead Salesforce Transformation & Delivery

Duration: Fix Term Contract -12 Months

Location: WALSALL, West Midlands,UK

You'll be responsible for leading our Salesforce implementation programme, working alongside leadership, operational teams, implementation partners, and technical specialists to deliver a platform that genuinely transforms our operations. You will own programme governance, delivery, stakeholder engagement, and business readiness.

What You'll Be Doing

• Lead the end-to-end Salesforce implementation programme.

• Develop and own the project roadmap and delivery plan.

• Manage multiple workstreams across technology, operations and business change.

• Work closely with Salesforce implementation partners and hold suppliers accountable for delivery.

• Build strong relationships with senior operational leaders and executive sponsors.

• Chair programme governance meetings and Steering Groups.

• Manage programme risks, issues, dependencies and decisions.

• Oversee budget management and programme reporting.

• Ensure business readiness, communications and user adoption.

• Coordinate testing, data migration, cutover planning and go-live activities.

• Drive benefits realisation and continuous improvement following implementation

What We're Looking For

We're looking for someone who has successfully delivered large-scale Salesforce programmes and understands that technology alone doesn't transform organisations—people do.

• Significant experience leading enterprise Salesforce implementations.

• Experience delivering complex digital transformation programmes.

• Strong knowledge of Salesforce delivery methodologies.

• Experience working with Salesforce implementation partners and System Integrators.

• Excellent stakeholder management skills with the confidence to influence at Executive level.

• Strong programme governance and planning capability.

• Experience managing multiple workstreams simultaneously.

• Excellent commercial awareness and budget management

Desirable Experience

Experience in 4 or more of the following would be advantageous:

• Service Cloud • Experience Cloud • Sales Cloud• Omni-Channel• Contact Centre technology

• Utilities sector• Customer Service operations• Billing and Collections• Regulatory environments

• Data migration and system integrations• Delivering complex integrations across CRM, billing, telephony, customer portals, reporting and operational systems• Agile and hybrid delivery methodologies