SC Cisco Telephony & Videoconferencing Engineer CGEMJP00356072

Role Title: Cisco Telephony & Videoconferencing Engineer

Duration: contract to run until 31/12/2027

Location: Stevenage, Hertfordshire. Fully onsite, 5 days per week

Rate: up to £869.40 p/d Umbrella inside IR35

Clearance required: Active SC Clearance and Sole UK National

Role purpose / summary

• Participate, lead and implement Cisco Telephony & Videoconferencing Projects.
• Occasionally assist operational teams (L1 & L2). Oriented to complex incident resolution
• Major incident (qualification, action plan, resolution, RCA, knowledge)
• Problem management
• Ensure the transfer of skills to technicians and engineers.
• Respond to specific customer requests in coordination with the Capgemini Team Leader/SDM.
• Update technical documentation (HLD & LLD) and procedures.
• Perform hardware & configuration tests.

Skills:

• CISCO environment at least 5 years of experience.
• Good knowledge of the Cisco telephony and video conferencing environment.
• Knowledge of Cisco Telephony environment v12.5: (CUCM, Unity Connection, Jabber, IPPhone)
• Knowledge of Cisco Video conferencing: CMS, and Cisco video conferencing (endpoints, TMS)
• Knowledge of the VMware suite v7/v8.
• Mastery of SIP/H323 protocols.

Extra Knowledge is a plus:

• Kurmi, Telisca, Real Time Monitoring tool, Prognosis, PeterConnects ecosystems
• Knowledge of WAN/LAN networks and security.
• Systems administration and PC environment would be a plus

Soft skills:

• Team worker
• Change adaptability
• Sense of service
• Rigorous
• Curious

English mandatory: International environment so a good level of English is necessary (read, spoken and written).

All profiles will be reviewed against the required skills and experience. Due to the high number of applications we will only be able to respond to successful applicants in the first instance. We thank you for your interest and the time taken to apply!

If you receive suspicious outreach claiming to be from us, please contact us via the ManpowerGroup website.

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