Scheduling Maintenance Supervisor

Are you an experienced Coordinator Manager or Scheduling Supervisor with a strong background in property services, damp, roofing or restoration?

Would you describe yourself as a highly organised, proactive professional who is confident managing contractors, surveyors, clients and a busy coordination team?

We are currently recruiting for a Scheduling Maintenance Supervisor to join a growing property services business.

This is an excellent opportunity for an experienced coordination professional to take ownership of scheduling, survey bookings, project delivery, contractor management and team performance. Reporting directly to the Operations Manager, you will play a key role in ensuring projects run efficiently, clients receive an excellent service and internal teams work effectively together.

The role will involve acting as a central point of contact between clients, surveyors, tradespeople, subcontractors and internal teams, whilst supervising and supporting the wider Coordination function.

In return, is a salary of up to £38,000 P/A, depending on experience, plus regular salary reviews, overtime opportunities, 28 days' holiday including bank holidays, ongoing development and a clear pathway towards Operations Management within a growing and ambitious business.

Duties for this role will include:

• Supervising and supporting the Damp, Roofing and Restoration Coordinators
• Managing client enquiries, survey bookings, job scheduling and project delivery
• Scheduling surveyors and tradespeople based on their experience, capabilities and industry expertise
• Organising, briefing and managing subcontractors to ensure works are completed to company standards
• Acting as the primary point of contact between clients, surveyors, engineers, tradespeople, subcontractors and internal teams
• Monitoring job progress and ensuring tradespeople adhere to agreed schedules
• Resolving on-site challenges including access restrictions, equipment requirements and unforeseen issues
• Ensuring accurate documentation and photographic evidence is uploaded following completed works
• Booking and coordinating Damp, Roofing and Restoration surveys and ensuring reports are delivered to clients within required timescales
• Providing regular project updates to clients and proactively managing expectations
• Proofreading surveyor reports, checking grammar, punctuation and estimated values for works
• Managing callbacks relating to recurring issues, failures or misdiagnosis and ensuring the appropriate surveyor is assigned
• Maintaining accurate job tracking and reporting through systems including Podio and Trade-Linked
• Monitoring project profitability, supporting invoicing and following up outstanding payments
• Ensuring compliance with company processes and procedures relating to financial accuracy, safety and operational efficiency
• Working closely with Operations Managers, the Site Supervisor and Coordinators to ensure smooth cross-divisional communication
• Driving accountability, organisation and high performance across the Coordination function

Requirements:

• Must have previous experience supervising or leading a coordination or scheduling team
• Will require more than 5 years' experience scheduling and booking maintenance or repair works for engineers, surveyors, technicians, tradespeople or subcontractors and experience within a damp, property restoration or roofing environment
• Must have experience in scheduling, coordination or project administration within property services, construction or facilities management
• Strong understanding of how trades, contractors and property projects operate in practice
• Proven experience managing job bookings, scheduling and tracking systems
• Excellent diary management and organisational skills
• Strong client and contractor management experience
• Experience within Damp, Roofing and Restoration
• Experience managing subcontractors and specialist trades
• Previous experience within a multi-division property services business
• Experience tracking project profitability, invoicing and payment follow-up

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