Senior 3rd Line MSP Engineer — Office-Based

Gold Group Ltd is seeking a 3rd Line Service Desk Technician for a fully office-based role in West Sussex. You will provide advanced escalation support, mentor 1st/2nd line engineers, and own complex incidents across Microsoft 365/Azure, Windows Server, and network infrastructure.

The role emphasizes hands-on troubleshooting, customer communication, and collaboration with the Service Desk team. A minimum of 5 years in an MSP is required.

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