Senior Account Manager

Senior Account Manager - Facilities Management | Manchester | Up to £60,000 + Car Allowance + Bonus

Are you an experienced Senior Account Manager, or Operations Manager within Facilities Management, Contract Cleaning, or a service-led environment?

We're seeking a commercially focused and relationship-driven Cleaning Account Manager to take ownership of a key client portfolio. This is a fantastic opportunity to join a growing organisation where you'll have full responsibility for account performance, client retention, operational excellence, and financial delivery.

This is a highly visible leadership role, requiring regular travel across multiple sites and close engagement with senior client stakeholders.

What's on Offer?

✅ Salary of up to £60,000 ✅ Car allowance ✅ Performance-related bonus ✅ Pension scheme ✅ 28 days annual leave ✅ Structured training and development programmes ✅ Internal mentoring and leadership support ✅ Regular company events ✅ Genuine career progression opportunities

The Role

As Senior Account Manager, you will be responsible for the overall operational, commercial, and financial success of a high-profile client account.

Key responsibilities include:

• Taking full ownership of account performance, profitability, service delivery, and client satisfaction

• Building and maintaining strong relationships with senior client stakeholders

• Ensuring contractual compliance and delivery against agreed KPIs and SLAs

• Managing account budgets, P&L performance, and financial targets

• Identifying opportunities to improve profitability, efficiency, and service quality

• Leading multidisciplinary operational teams across multiple locations

• Managing risk, resolving operational challenges, and implementing corrective actions

• Conducting regular site visits to maintain service standards and client engagement

• Supporting account growth, retention, and long-term client partnerships

About You

To be successful in this role, you'll have:

• Proven experience in a Senior Account Manager, Regional Manager, or similar leadership position within the Soft Services FM Sector.

• Strong experience managing large, complex client relationships

• Demonstrable experience of P&L ownership and commercial decision-making

• A track record of delivering results against KPIs, SLAs, and contractual obligations

• Strong leadership experience with the ability to motivate, coach, and develop teams

• Strong analytical and problem-solving capabilities

• Full UK Driving Licence and willingness to travel

Ideal Backgrounds

We welcome applications from candidates currently working as:

• Account Manager

• Senior Account Manager

• Regional Operations Manager

within the Facilities Management or Contract Cleaning Services sectors.

Why Apply?

This is an excellent opportunity to join a growing and ambitious business where you can make a genuine impact. You'll have the autonomy to shape account strategy, influence business performance, and build long-term client relationships while being supported by an experienced leadership team.

If you're a commercially minded FM professional looking for your next leadership challenge, apply today with your updated CV