Senior Administraton Manager
- Manchester
- Permanent
- Full Time
- £45,000 - £45,000 Per Annum
Job Description
Operational leadership | Financial Services experience | Mission-led advice business | Business-critical function
If you’re an experienced Senior Administration Manager with a background in Financial Services, this Manchester-based role offers genuine influence over operational performance, customer outcomes and team delivery. You’ll lead a growing Administration and Client Support function within a purpose-driven financial advice business, with scope to improve processes, manage capacity and shape how the operation develops.
Package & Benefits
- Salary £45,000–£50,000 per annum, plus performance-related bonus.
- Monday to Friday, 9.00am–5.30pm, office-based.
- 25 days’ annual leave.
- Private medical healthcare, death-in-service benefit and 8% employer pension contribution.
- EMI Share Option Scheme.
About the Company An independent financial advice business focused on making quality retirement planning more accessible. Its technology-enabled operating model combines structured processes with human support, within a culture of ownership, accuracy and continuous improvement.
Key Responsibilities
- Lead the Administration and Client Support teams, managing workloads, capacity and resource.
- Drive performance against KPIs, SLAs, productivity, quality and customer-response measures.
- Identify operational risks, bottlenecks and capacity challenges, working with senior leadership on solutions.
- Support recruitment, onboarding, development and continued improvement of the administration function.
About You
- Proven experience managing an administration, operations, customer support or back-office team within Financial Services.
- Experience working in a fast-paced, process-led and KPI-driven environment.
- Experience managing SLAs, workloads, backlogs, productivity, quality and capacity.
If you’re looking for a hands-on leadership role with genuine operational influence, we’d welcome a confidential conversation. Contact Fintelligent for more information or a confidential discussion.