Senior AI Operations Manager - Hybrid

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Senior AI Operations Manager

Location: London or Birmingham | Hybrid

We are recruiting a Senior AI Operations Manager to take ownership of the operational performance, reliability and continuous improvement of enterprise AI platforms.

You'll work closely with Product, Engineering, Security and Business teams, with a global remit and an engineering team based in India.

You'll be responsible for:

Delivery and transition to operations

• Accountable for transitioning new AI capabilities from development into live operations.
• Ensuring operational readiness, including support processes, monitoring, resilience and security controls.
• Working with application support and wider digital services teams to embed AI solutions into BAU support.

Team and delivery management

• Coordinating a remote, India-based engineering team covering platform, data and AI specialisms .
• Providing clear direction, priorities and outcomes for the AI engineering teams.
• Ensuring delivery capacity is aligned to agreed priorities and service commitments.

Governance, risk and assurance

• Ensuring AI solutions operate in line with digital, security, data and architecture standards.
• Identifying and manages operational risks, issues and dependencies relating to AI services.
• Accountable for compliance with relevant policies, AI governance principles and regulatory obligations.
• Providing regular operational reporting across service performance, SLA adherence and delivery progress to both leadership and key stakeholders.

Experience Needed

• Strong experience operating AI, analytics or technology platforms in production.
• Solid DevOps experience, including CI/CD, monitoring and incident management.
• Understanding of AI/ML, including generative AI and model lifecycle management.
• Experience with cloud platforms, APIs and enterprise architectures.
• Microsoft AI experience, ideally Azure AI Foundry and Microsoft Co-pilot.
• Knowledge of AI security, governance and responsible AI.
• Experience leading or coordinating offshore/distributed teams.
• Strong stakeholder management and communication skills. xwwtmva

Remote working/work at home options are available for this role.