Senior Beauty Advisor

About the Role

Our client is seeking a knowledgeable and client-focused Senior Beauty Advisor to join their remote-based customer support and sales team. In this role, you will be the first point of contact for customers seeking advice on beauty products, skincare routines, and makeup application via phone, email, and live chat. You will leverage your extensive beauty knowledge to provide personalized recommendations and assist with purchasing decisions. This is an excellent opportunity for a beauty enthusiast to work from home, offering expert advice and contributing to exceptional customer service for a growing online beauty retailer based in Brighton .

Key Responsibilities

• Provide expert advice and personalized recommendations on a wide range of beauty products, including skincare, makeup, and fragrance.
• Assist customers with product selection, usage instructions, and troubleshooting inquiries.
• Process online orders, handle returns, and resolve customer issues efficiently and professionally.
• Maintain detailed records of customer interactions and feedback.
• Stay informed about new product launches, promotions, and beauty industry trends.

Requirements

• Proven experience as a Beauty Advisor, Makeup Artist, or Skincare Specialist.
• Extensive knowledge of beauty products, brands, ingredients, and application techniques.
• Excellent communication, interpersonal, and customer service skills.
• Comfortable using various online communication platforms and CRM systems.
• Ability to work independently and manage multiple tasks effectively in a remote setting.

Benefits

• Competitive salary with potential for performance bonuses.
• Generous employee discounts on beauty products.
• Comprehensive remote working setup support.
• Opportunities for online training and professional development in the beauty sector.
• A collaborative and supportive remote team culture.