Senior Business Systems Analyst

Senior Business Systems Analyst

Dynamics 365

Hybrid Working (Initially 1x a week, then 1-2x a month in Blackburn Offices)

I’m working with a global tech and security leader that is looking for a Senior Business Systems Analyst to join their team. They’re a well-established organisation with a huge international footprint, so there’s plenty of scale and complexity behind their technology estate.

The role is initially focused on MS Dynamics 365 CRM, where you’ll be the key UK point of contact between the business, internal teams and 3rd-party suppliers. You’ll be involved in CRM support and improvements, gathering business requirements, integrations, testing and system rollouts.

The longer-term opportunity is particularly interesting, as the role will become broader and more focused on business process improvement, Sales systems and the rollout of a global CRM platform.

What you'll be doing:

• Support and improve Dynamics 365 CRM, alongside other CRM ecosystems used including Power Platform, Dataverse, CPQ.
• Gather business requirements and translate them into technical specifications
• Manage testing, releases and system rollouts
• Work across integrations, APIs and 3rd-party systems
• Identify opportunities to improve Sales and Operational processes
• Help shape the transition towards a new global CRM platform

What's in it for you?

• Up to £50,000 salary
• 25 days holiday + bank holidays
• Hybrid working (Initially 1-2x a week then down to monthly trips to the office)
• Enhanced pension, life assurance, Healthcare Plan, Employee discount schemes and much more!

This is a great opportunity for someone with strong MS Dynamics 365 experience who wants to move beyond day-to-day CRM support and have a real impact on how the business operates.

If you're a Business Systems Analyst looking for a role with broader CRM and transformation exposure, this could be the role for you

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