Senior Claims Adjuster

About the Role

Our client is seeking an experienced and detail-oriented Senior Claims Adjuster to join their dynamic team in London . This role is pivotal in managing complex insurance claims from initiation to resolution, ensuring fair and efficient settlements. You will play a key role in supporting junior adjusters and contributing to process improvements within the claims department. The ideal candidate will possess a strong understanding of insurance policies, investigation techniques, and negotiation strategies, working within a supportive environment that values professional growth and customer satisfaction.

Key Responsibilities

• Investigate, evaluate, and negotiate insurance claims, determining coverage and liability.
• Manage a caseload of complex claims, ensuring timely and accurate processing in line with company policies and regulatory requirements.
• Conduct thorough interviews with claimants, witnesses, and other involved parties to gather pertinent information.
• Analyze policy provisions, endorsements, and exclusions to determine claim validity and settlement amounts.
• Provide guidance and mentorship to junior claims adjusters, fostering their professional development.
• Prepare detailed reports and maintain accurate claim files, documenting all activities and decisions.

Requirements

• Proven experience as a Claims Adjuster , with a significant portion involving complex claims.
• In-depth knowledge of insurance contracts , claims handling procedures, and relevant legislation.
• Strong analytical, investigative, and negotiation skills.
• Excellent communication and interpersonal abilities, with the capacity to handle sensitive situations empathetically.
• Relevant professional certifications or qualifications in insurance claims management are highly desirable.

Benefits

• Competitive annual salary and performance-based bonus opportunities.
• Hybrid working model offering flexibility between office and remote work.
• Comprehensive private medical and dental insurance coverage.
• Generous annual leave entitlement and company pension scheme.
• Opportunities for professional development, training, and career advancement within a leading insurance firm.