Senior Claims Assessor

About the Role

Our client is seeking a highly experienced and detail-oriented Senior Claims Assessor to join their expanding remote team. This pivotal role involves managing complex insurance claims from initiation to resolution, ensuring fair and accurate settlements while upholding the company's reputation for excellence. You will be instrumental in providing expert guidance to junior team members and contributing to the continuous improvement of claims handling processes within a dynamic, fully remote environment. This is a fantastic opportunity to leverage your extensive claims expertise and contribute significantly to the success of a forward-thinking insurance provider that values its remote workforce.

Key Responsibilities

• Investigate, evaluate, and settle complex insurance claims, ensuring compliance with policy terms and regulatory requirements.
• Communicate effectively with policyholders, third-party adjusters, and legal representatives to gather information and negotiate settlements.
• Provide expert technical advice and mentorship to a team of claims assessors, fostering professional development.
• Identify potential fraud indicators and escalate suspicious claims for further investigation.
• Maintain accurate and comprehensive claim records within the company's case management system.
• Contribute to the development and implementation of best practices for claims handling and risk management.

Requirements

• Proven track record of at least 5 years as a Claims Assessor, with demonstrable experience in handling complex claims (e.g., property, casualty, or specialty lines).
• In-depth knowledge of insurance policies, relevant legislation, and claims investigation techniques.
• Excellent analytical, negotiation, and problem-solving skills.
• Strong communication and interpersonal abilities, with the capacity to build rapport remotely.
• Proficiency in claims management software and standard office applications.
• Ability to work autonomously and manage a caseload effectively in a remote setting.

Benefits

• Competitive annual salary and performance-based bonus opportunities.
• Comprehensive private medical insurance and mental well-being support.
• Generous remote working allowance and home office setup stipend.
• Opportunities for professional development, including certifications and advanced training.
• A supportive and collaborative remote work culture with regular virtual team engagement.