Senior Claims Assessor

About the Role

Our client is seeking a highly experienced Senior Claims Assessor to join their established team in Leicester . This pivotal role involves managing complex insurance claims from initial notification through to settlement, ensuring adherence to company policies and regulatory requirements. You will play a crucial part in providing exceptional customer service to policyholders during potentially stressful times, making accurate and fair assessments. The ideal candidate will possess a deep understanding of insurance principles and demonstrate excellent analytical and decision-making skills, contributing to the team's overall success and upholding the company's reputation for integrity and efficiency in the insurance sector .

Key Responsibilities

• Investigate, evaluate, and settle complex insurance claims, ensuring timely and accurate resolution.
• Interpret policy wordings and conditions to determine coverage and liability.
• Communicate effectively with policyholders, claimants, and third parties throughout the claims process.
• Identify potential fraudulent claims and escalate for further investigation as necessary.
• Mentor junior members of the claims team, providing guidance and support.
• Maintain detailed and accurate records of all claim activities and decisions within the claims management system.

Requirements

• Proven experience as a Claims Assessor , with a strong track record in handling complex cases.
• In-depth knowledge of insurance principles , practices, and relevant legislation.
• Excellent analytical, negotiation, and problem-solving skills.
• Strong written and verbal communication abilities.
• Proficiency in using claims management software and standard office applications.
• Relevant professional qualifications or certifications in insurance are highly desirable.

Benefits

• Competitive annual salary commensurate with experience.
• Hybrid working model offering flexibility between office and remote work.
• Comprehensive private health insurance coverage.
• Opportunities for professional development and career advancement within the insurance industry .
• Generous annual leave allowance and company pension scheme.