Senior Claims Handler

About the Role

Our client is seeking an experienced and detail-oriented Senior Claims Handler to join their dynamic team. This is a fully remote position, offering the flexibility to work from anywhere within the UK. You will be responsible for managing a portfolio of complex insurance claims from initial notification to final settlement, ensuring accuracy, efficiency, and adherence to company policies and regulatory requirements. This role requires a proactive approach, excellent communication skills, and a commitment to delivering exceptional customer service in a remote environment, contributing to the overall success and reputation of the claims department.

Key Responsibilities

• Investigate, assess, and validate complex insurance claims, determining coverage and liability.
• Manage claim files from inception to closure, maintaining accurate and comprehensive records.
• Communicate effectively with policyholders, third-party representatives, and internal stakeholders.
• Negotiate settlements within authority limits, ensuring fair and timely resolution of claims.
• Identify potential fraudulent claims and escalate them for further investigation.
• Provide guidance and support to junior claims handlers within the remote team.

Requirements

• Proven experience as a Claims Handler, with a focus on complex claims within the insurance industry.
• Strong understanding of insurance principles, policy wordings, and claims handling procedures.
• Excellent analytical and problem-solving skills, with meticulous attention to detail.
• Proficiency in using claims management software and standard office applications.
• Strong written and verbal communication skills, with the ability to articulate complex information clearly.
• Demonstrated ability to work independently and manage workload effectively in a remote setting .

Benefits

• Competitive annual salary.
• Comprehensive remote work setup and support.
• Generous holiday allowance.
• Opportunities for professional development and career progression .
• Pension scheme with employer contributions.
• A supportive and collaborative virtual team culture.