Senior Credit Control Analyst

Senior Credit Control Analyst - Permanent, Canary Wharf Hours: 40 per week, Monday to Friday Work from home: Once per week (Friday) Duties & Responsibilities

• Act as the primary escalation point for complex debtor matters within the Credit Control team, exercising sound commercial judgement and recommending appropriate recovery strategies.
• Manage multiple prominent sites and lead meetings with internal stakeholders.
• Provide support to Head of Credit Control and assist in monthly/quarterly reporting.
• Active collection of outstanding debts through calls, emails or letters, notifying debtors of overdue invoices and encouraging them to pay. Creative thinking to resolve cases.
• Maintaining regular contact with clients to ensure proper management of debt.
• Develop close relationships with significant clients (e.g. Housing Associations, Commercial tenants) to ensure efficient collection of outstanding debts.
• Overseeing the issuing of statements to debtors on a regular basis or as required.
• Act as a senior member of the Credit Control team, providing day-to-day guidance, technical support and supporting Head of Credit Control with mentoring Credit Controllers, assisting with complex cases and promoting adherence to procedures.
• Ensure cash collection targets and aged debt targets are met.
• Gather sufficient data to make referrals to debt collection agencies and follow procedures.
• Using professional judgement to identify potential bad debts at an early stage and taking the appropriate action to address the situation
• Negotiating with debtors to ensure extended credit terms are appropriately managed and monitored.
• Taking active steps to ensure that debtor ledgers are properly maintained including the monitoring of unallocated cash and credit notes.
• Keeping an accurate record of debt chasing activities to support any decisions made to refer debtors for legal recovery
• To prepare regular reports to management clearly detailing the outstanding debtor position and monitoring progress against cash collection targets and aged debtor ratios and any other measures used to measure the performance of the credit control function.
• Using professional judgement to determine when to commence legal action against a debtor and liaising with internal and external legal teams to ensure the successful recovery of long-term outstanding debts.
• Develop relationships and processes with 3rd party dept collection agencies to assist in dept collection. Manage these relationships and ensure all reporting is compiled to give a collective view to business.
• Working with legal teams and other third-party agencies to recover long term debts
• Posting and allocation of cash receipts to Propman system
• Report to management on bad debt write offs and any provisions required for bad or doubtful debts
• Adhering to standard policies and regulations in the conduct of their work including GDPR policy. Skills & Experience * Numeracy, professional judgment and good communication skills. Experience of negotiating with key clients would also be an advantage * More than 6 years’ experience of credit control gained in a substantial commercial organisation. Experience of credit control management gained with a residential managing agent would be an advantage * An understanding of leasehold law and the impact of legislation on the recovery of lessee debt would be an advantage * Expected to demonstrate professional behaviour in all involvements with external stakeholders. * Proven ability to manage complex stakeholder relationships and influence outcomes across multiple departments. * Experience of producing management information and presenting findings to senior management. Ballymore operates as an equal opportunities employer