Senior Customer Care Coordinator

Are you an experienced customer service professional with a background in New Build Housing?

Approach Personnel are proud to be partnered with an industry leading, award winning new build housing developer, who are currently on the look out for a Senior Customer Care Co-ordinator to join them on a permanent basis out of their Loughborough office. As a Customer Care Co-ordinator, you will be responsible for liasing between customers, site teams & maintenance operatives, organising repairs & dealing with complaints.

What's in it for you?

• Basic salary of £30,000 - £35,000 (D.O.E)

• Generous annual leave entitlement + bank holidays

• Bonus potential

• Potentail future career growth

What are we looking for?

• Experience working in a customer services role, ideally within the new build housing or property sectors.

• Ability to provide concise and accurate written or numerical reports when required

• Confident communicator both verbally and written

• Good computer skills (especially Word and Excel)

Key Responsibilities

• Manage all communication and administration related to Customer Care.

• Visiting customers to deal with complex queries and issues.

• Resolve validated complaints efficiently, seeking direction when necessary.

• Coordinate appointments for Customer Care Technicians, suppliers, and subcontracted trades.

• Update and maintain defect records accurately.

• Follow up with trades/suppliers for updates and bring persistent faults to the attention of the Construction and Technical teams.

• Create Homeowner Guides for live developments and ensure Handover Packs meet Housing Associations requirements.

If This Is You, Why Not Apply Now