Senior D365 CE Project Manager

Salary: £33,000 - 65,000 per year

Requirements:

• Proven experience delivering enterprise CRM implementation projects
• Strong background managing Microsoft Dynamics 365 CE / CRM programmes
• Excellent stakeholder management and communication skills
• Strong commercial and financial governance experience
• Ability to manage complex multi-stream projects within matrix environments
• Demonstrated experience working in hybrid delivery environments with onsite client engagement
• Experience working with Microsoft partners or digital transformation consultancies
• Formal project management certification (PRINCE2, PMP, Agile or equivalent)

Responsibilities:

• Lead the end-to-end delivery of a Microsoft Dynamics 365 CE implementation programme
• Use agile and scrum delivery approaches, including DevOps, to track and manage projects
• Manage project plans, timelines, risks, dependencies, and governance activities
• Coordinate stakeholders across business and technical departments
• Ensure effective financial management, including forecasting, timesheet tracking, and invoicing
• Drive delivery through internal teams, third-party suppliers, and client stakeholders
• Provide clear reporting and communication to senior leadership and programme governance boards
• Support change management and user adoption activities

Technologies:

• CRM
• DevOps
• Support
• Matrix
• Project Manager
• Office 365

More:

We are seeking an experienced Project Manager to lead the delivery of a Microsoft Dynamics 365 Customer Engagement (D365 CE) implementation on behalf of a leading Microsoft digital transformation partner. This is a permanent opportunity with hybrid working, requiring 1-2 days per month on-site in Birmingham and a significant onsite presence in Derby as part of the delivery model. We offer a competitive salary, and sponsorship is not provided for this opportunity. The role reports to our Talent Manager and involves managing the full project lifecycle from mobilisation through to successful delivery and adoption across a complex enterprise programme.

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