Senior Debt Recovery & Revenue Protection Officer - 2 posts

Salary: £33,143 - £36,363 a year

Location: Shot Tower, Derby

Hours: 37 hours a week - 2 posts

Contract Type: Fixed Term Contract - 12 Months

Closing Date: Sunday 30th August

The Senior Debt Recovery and Revenue Protection Officer is a customer-facing, field-based role that combines debt recovery and Penalty Charge Notice enforcement. Candidates need proven experience dealing directly with customers, supervising a team, and working confidently with Microsoft Excel and data analysis to support evidence-based decisions.

If you have strong communication, clear verbal and written skills, plus the ability to handle difficult or challenging customer interactions the role would be ideal for you.

The Opportunity

In the role of Senior Debt Recovery and Revenue Protection Officer, here's an example of what you'll be doing to make an impact: As a Senior Debt Recovery and Revenue Protection Officer, you'll be out in the City working to recover money owed to the Council particularly around Penalty Charge Notices. You'll deal directly with the public, including in difficult or confrontational situations, so staying calm, patient, and skilled at negotiating your way to a fair outcome is key. Alongside the fieldwork, you'll use Excel and data analysis to track cases, spot patterns, and support decisions with solid evidence. You'll also supervise a team, so some leadership experience is important. Within the role of Senior Debt Recovery and Revenue Protection Officer, you will work closely with the Council's appointment Enforcement Agents and work with them to recover debt for outstanding Penalty Charge Notices.

About You

• Experience of dealing directly with customers
• Experience of operating Microsoft Excel for complex tasks
• Experience of analysing data and providing evidence-based decisions
• Experience in supervising a team

Qualifications

• GCSE grade C in Maths and English, or able to demonstrate that numeracy and literacy were an essential requirement of a previous role

Skills and Knowledge

• Ability to communicate clearly with customers
• Ability to deal with difficult situations
• Ability to write clear and structured communications
• Ability to negotiate in challenging situations to achieve a positive outcome
• A full UK driving license is required

Other Factors

• Willingness to undertake outdoor walking at times, in all weathers, and work irregular shift patterns based on the needs of the service

Who We Are

Here at Derby City Council, we're dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it's like to work for us.

What We Offer

• Flexible work/life balance scheme (depending on your role)
• Hybrid working (depending on your role)
• Modern office environment (depending on your job location)
• Continued professional development opportunities & career conversations
• 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays (depending on contract)
• Local Government Pension Scheme (depending on contract)
• Team Derby Rewards - retail and leisure discounts
• Tusker Car Benefit Scheme
• Cycle2Work Scheme & free cycle training
• Employee Assistance Programme, Wellbeing Calendar and Support
• Access to our Equality Employee Networks - LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
• Support for colleagues who are carers

Important Information

Links to the full Job Description and Person Specification are below.

As part of our safer recruitment checks the successful candidate will be subject to an enhanced DBS check.

All employees will normally be appointed to the minimum of the grade for the job.

Before you complete your application, please read our guidance on filling in your application form.

Remember to align your personal statement to the essential criteria in the Person Specification.

Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help.

We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on (Relay UK - ) or at

Please see here for Job Description

Please see here for Person Specification

Please see Declaration Form for CV Applications here

Please see Equalities Form for CV Applications here

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