Senior Dynamics 365 CRM Product Owner & Consultant

Falcon Smart IT Limited is seeking a Senior Dynamics 365 CRM Functional Consultant & Product Owner in London. The role bridges business needs with technical delivery, owning the CRM roadmap and prioritising features to deliver measurable value.

You will work across Dynamics 365 Sales, Customer Service, and Customer Insights, leveraging Power Platform and Copilot capabilities. You will lead requirements gathering, run workshops, translate business needs into user stories and acceptance criteria,

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