Senior Field Service Technician

About the Role

Our client is looking for a highly experienced Senior Field Service Technician to join their elite team, providing expert remote support and maintenance for their advanced product lines. This is a fully remote position, requiring a deep technical skillset to diagnose, troubleshoot, and resolve complex issues without on-site presence. You will be instrumental in ensuring minimal downtime for clients and maintaining the highest standards of service delivery. The role is based out of Liverpool, Merseyside, UK , but operates entirely remotely, offering a fantastic opportunity for an experienced professional seeking flexibility.

Key Responsibilities

• Deliver expert remote troubleshooting and diagnostic services for complex technical systems.
• Provide timely and effective solutions to client-reported issues, escalating when necessary.
• Develop and maintain comprehensive documentation for technical issues and resolutions.
• Mentor and guide junior technicians in remote support best practices and technical procedures.
• Collaborate with engineering and product teams to identify systemic issues and suggest product improvements.
• Ensure high levels of client satisfaction through professional and efficient remote support.

Requirements

• Extensive experience as a Field Service Technician or in a senior remote technical support role.
• Deep understanding of mechanical, electrical, and software systems relevant to the company's products.
• Proficiency with remote diagnostic tools, ticketing systems, and virtual collaboration platforms.
• Exceptional analytical and problem-solving abilities.
• Strong communication and interpersonal skills, with the ability to effectively guide clients and colleagues remotely.
• Proven ability to work independently and manage a demanding workload in a remote setting.

Benefits

• A highly competitive salary package with performance bonuses.
• The flexibility and convenience of a fully remote work environment.
• Comprehensive health, dental, and vision insurance coverage.
• Opportunities for continuous learning, professional certifications, and career advancement.
• A supportive and forward-thinking team culture focused on innovation and remote collaboration.