Senior ITIL Service Management Leader

Aristocrat is seeking a dedicated Associate Director ITIL Service Management to join our dynamic team. This role leads the ITIL-aligned service management function, shaping processes and improving the service landscape to deliver outstanding support for our B2B customers.

You will build a high‑performing ITSM team, establish governance, define SLAs and dashboards, and partner with senior stakeholders to drive data‑driven improvements and reliable services that underpin Aristocrat’s mission to

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