Senior ITSM Analyst - Process & Change Specialist

A&O Shearman in Belfast BT7 is seeking a Senior ITSM Process Support Analyst to join the IT Team. This role focuses on administration, coordination and reporting for ITSM processes across the organisation, ensuring records and evidence are captured and governance forums are supported.

You will work closely with service owners and vendors, maintain process documentation, monitor compliance, and help prepare MI and insights to drive continual service improvement while balancing governance with

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