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Senior ITSM Analyst — Process & Governance
- belfast city district, northern ireland, United Kingdom
- Permanent·On-site
- Full time
- £60 - £85 Per Hour
Job Description
A&O Shearman is seeking a Senior ITSM Process Support Analyst to join the IT team in Belfast. The role focuses on coordinating ITSM processes, maintaining documentation, and delivering MI to improve service quality.
You will work under guidance with governance forums, ensuring compliance, and supporting Change, Problem, and Service Design processes. Strong ITIL knowledge and stakeholder engagement are essential.
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