Senior ITSM Process & Governance Analyst

A&O Shearman Belfast is seeking a Senior ITSM Process Support Analyst in Belfast to support and coordinate IT service management activities across the Global Service Desk. The role focuses on governance, evidence collection, and knowledge sharing with process owners and stakeholders.

You will balance governance with delivery, work with ITIL practices, and help drive continual service improvement while partnering with technical teams and vendors to ensure compliant and reliable IT services across

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