Senior ITSM Process & Governance Analyst

A&O Shearman is seeking a Senior ITSM Process Support Analyst to administer ITSM processes across the Global Service Desk. The role involves coordinating Change & Release Management, Problem Management and Service Design activities, preparing management information, and escalating risks to process owners or governance forums.

The successful candidate will balance governance with delivery, work with IT teams, vendors, and stakeholders, and ensure records and evidence are captured in the ITSM

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