Senior ITSM Process & Governance Analyst

A senior ITSM Process Support Analyst role is available with A&O Shearman in Belfast. You will coordinate ITSM processes across the IT organisation, supporting Change, Release, Problem, and Service Design activities while ensuring compliance and evidence-based governance.

The role reports to the Global Service Desk Senior Manager and interacts with global teams. Required are 5+ years in IT, strong ITIL knowledge, and proven stakeholder engagement and communication skills.

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