Senior ITSM Process & Governance Analyst

A&O Shearman is seeking a Senior ITSM Process Support Analyst to join the IT Team on a permanent basis in Belfast. The role focuses on coordinating ITSM processes, maintaining documentation, and supporting governance across Change, Problem, and Service Design activities.

The ideal candidate will have strong ITIL knowledge, 5+ years in IT environments, and excellent stakeholder engagement. This position offers stable career progression within a global firm and extensive collaboration with global

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