Senior ITSM Process & Governance Specialist

A&O Shearman in Belfast seeks a Senior ITSM Process Support Analyst to coordinate and administer ITSM processes across the Global Service Desk. The role supports governance forums, maintains documentation, and drives process improvements while balancing delivery with control.

You will work with technical teams, vendors and stakeholders to highlight risks, ensure evidence is captured, and escalate issues to the appropriate owners and forums as required.

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