Senior L2/L3 AMS Engineer - Document Publishing COTS

Avance Consulting Europe Limited in Stevenage, UK, is seeking a skilled L2/L3 Support Engineer to provide advanced AMS across enterprise IT systems and COTS applications. The role focuses on incident resolution, platform administration, and SLA-driven support.

The successful candidate will act as an escalation point, coordinating with vendors, infrastructure teams, and application owners to maintain reliable operations, with strong ITIL/ITSM, CMDB practices, and reporting capabilities.

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