Senior Onsite IT Technician & Field Lead

日本アバカス株式会社 in Greater London is seeking a Senior Technician, Site Services to provide expert onsite IT support across MSP client environments, acting as the primary escalation point for complex hardware, network, and local infrastructure incidents. You will mentor field technicians, conduct ride‑alongs, and drive continuous process improvements to elevate the client experience.

This role emphasizes a white‑glove customer experience, accurate ticketing, and rigorous time tracking during all

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