Senior Retail Sales Associate

About the Role

Our client is seeking a dedicated and experienced Senior Retail Sales Associate to join their vibrant team in Manchester . In this role, you will be a key point of contact for customers, providing expert product knowledge and exceptional service to drive sales and build lasting relationships. You will also contribute to merchandising efforts and support junior team members. This position offers a chance to excel in a customer-focused retail environment, working with a well-regarded brand that values initiative and customer engagement.

Key Responsibilities

• Engage with customers to understand their needs and recommend suitable products, providing detailed information.
• Achieve and exceed individual sales targets through effective selling techniques.
• Assist in maintaining store presentation, including visual merchandising and stock replenishment.
• Process customer transactions accurately using the POS system.
• Provide training and mentorship to new sales associates on products and sales techniques.
• Handle customer feedback and escalate complex issues to management when necessary.

Requirements

• Proven experience in a retail sales role, with a strong track record of sales performance.
• Excellent communication and interpersonal skills, with a friendly and approachable demeanor.
• Passion for product knowledge and delivering outstanding customer service.
• Ability to work collaboratively in a team environment and contribute to store goals in Manchester .
• Flexibility to work various shifts, including weekends and public holidays.
• Experience with visual merchandising and stock management is a plus.

Benefits

• Competitive hourly wage and commission opportunities.
• Significant employee discounts on merchandise.
• Regular product training and development opportunities.
• Pension contributions.
• A positive and energetic retail atmosphere.