Senior Sales Associate

About the Role

Our client is seeking a highly motivated and customer-focused Senior Sales Associate to join their vibrant team in Newcastle upon Tyne . In this role, you will be a key player in driving sales, providing exceptional customer service, and mentoring junior team members. You will be expected to possess in-depth product knowledge and utilize your expertise to guide customers towards making informed purchasing decisions. This position offers a fantastic opportunity for an individual passionate about retail to develop their career within a reputable company, contributing significantly to the store's success and customer loyalty through proactive engagement and a commitment to service excellence.

Key Responsibilities

• Engage customers in a friendly and professional manner, identifying their needs and offering tailored product solutions.
• Drive sales performance by actively promoting products and achieving individual sales targets.
• Maintain a high standard of merchandising and store presentation, ensuring products are attractively displayed and stocked.
• Provide exceptional after-sales support and handle customer inquiries or complaints effectively.
• Assist in training and mentoring new sales associates, sharing product knowledge and best practices.
• Process transactions accurately using the point-of-sale (POS) system and handle cash and card payments securely.

Requirements

• Previous experience in a retail sales or customer service role, preferably with some supervisory experience.
• Excellent communication and interpersonal skills, with a genuine passion for assisting customers.
• Proven ability to meet and exceed sales targets.
• Strong product knowledge and the ability to learn about new items quickly.
• Ability to work effectively as part of a team in a fast-paced environment.
• Flexibility to work varying shifts, including weekends and holidays, as required by store needs.

Benefits

• Competitive hourly wage with potential for performance bonuses.
• Generous employee discount on all company products.
• Opportunities for professional development and career progression.
• A positive and dynamic work environment with a supportive team.
• Regular product training to enhance knowledge and skills.