Senior Sales Associate

About the Role

Our client is seeking a dedicated and customer-focused Senior Sales Associate to join their vibrant retail team in Newcastle upon Tyne . This role involves providing expert product knowledge, driving sales through excellent customer engagement, and assisting with store operations. As a senior member of the team, you will mentor junior associates and contribute to creating a positive and welcoming atmosphere for all customers. You will play a key part in achieving store targets and ensuring a premium shopping experience, representing the brand with professionalism and enthusiasm, and embodying the company's commitment to quality and service.

Key Responsibilities

• Engage customers in a proactive and friendly manner, identifying their needs and recommending suitable products.
• Achieve and exceed individual sales targets through effective selling techniques and product knowledge.
• Assist with inventory management, including receiving new stock, replenishing displays, and conducting stock counts.
• Provide exceptional customer service, handling inquiries, complaints, and returns efficiently and professionally.
• Maintain store standards, ensuring the sales floor is clean, organized, and visually appealing.
• Support the Store Manager and Assistant Manager in operational tasks and team development.

Requirements

• Previous experience in a retail sales role, with a proven record of meeting sales goals.
• Excellent interpersonal and communication skills, with a genuine passion for customer service.
• Strong product knowledge relevant to the retail sector, with a willingness to learn about new offerings.
• Ability to work effectively as part of a team in a fast-paced environment.
• Flexibility to work a variety of shifts, including weekends and evenings.
• Demonstrated reliability and a proactive approach to tasks.

Benefits

• Competitive hourly wage plus commission opportunities based on sales performance.
• Significant employee discount on merchandise.
• Ongoing training and development programs to enhance skills.
• Opportunities for career progression within the retail sector.
• A dynamic and supportive team environment with a focus on shared success.