Senior Service Architect - ITIL/ServiceNow, SC

Aspect Resources seeks a Senior Service Architect to define how we support our technology, documenting service designs and ensuring flexible, transformable services. You will work with multidisciplinary teams to map customer requirements to our services and lead them through design and acceptance stages.

You will deliver ITIL-aligned Service Design Packages, develop service operating models, and negotiate SLAs while engaging with Service Owners to improve end-to-end service quality for

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