Senior Service Delivery Lead – Cloud, ITIL & Multi-Vendor

Lynx Recruitment is seeking an experienced Service Delivery Manager to join a growing technology consultancy delivering complex managed services for a large-scale digital platform. You will bridge technical delivery teams and customer stakeholders to drive operational excellence in a high-volume environment.

In this hybrid role, you will lead service reviews, ensure ITIL compliance, manage multi-vendor delivery, and report on SLAs and KPIs while supporting continual service improvements.

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