Senior Telecoms Network Operations Manager

About the Role

Our client is looking for a seasoned and proactive Senior Telecoms Network Operations Manager to lead their network operations center (NOC) in Belfast . This critical role involves ensuring the 24/7 availability, performance, and security of our client's extensive telecommunications network. You will manage a team of skilled network engineers and technicians, implement robust operational processes, and drive continuous improvement initiatives. The ideal candidate will have a strong background in network operations management within the telecoms sector, coupled with excellent leadership and problem-solving abilities.

Key Responsibilities

• Oversee the daily operations of the telecoms network , ensuring high availability and performance standards are met.
• Lead and manage a team of network operations specialists, including scheduling, training, and performance management.
• Develop, implement, and refine operational policies, procedures, and best practices for the NOC.
• Monitor network performance, identify potential issues, and implement proactive measures to prevent outages.
• Manage incident response, root cause analysis, and the implementation of corrective actions for network disruptions.
• Collaborate with engineering and customer support teams to ensure seamless service delivery and customer satisfaction.

Requirements

• Proven experience in Network Operations Management , preferably within the telecoms industry.
• Strong understanding of network infrastructure, protocols, and monitoring tools.
• Demonstrated leadership and team management skills, with the ability to motivate and develop staff.
• Experience in developing and implementing operational procedures and service level agreements (SLAs).
• Excellent problem-solving, decision-making, and communication skills.
• Familiarity with ITIL best practices and a strong commitment to operational excellence in Belfast .

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity for remote work with occasional travel to Belfast as needed.
• Generous paid time off and holiday allowance.
• Professional development and continuous learning opportunities.
• A critical role in maintaining the backbone of a major telecoms provider.