Service Administrator / Invoicing Clerk

Our client, leading national automotive business is seeking a highly organised and detail‑driven Service Administrator / Invoicing Clerk to support its busy service department. You will play a key role in ensuring accurate invoicing, smooth administrative processes, and excellent communication between customers, technicians and internal teams. This is an excellent opportunity for someone who thrives in a fast‑paced, customer‑focused environment and enjoys keeping operations running efficiently.

Key Responsibilities to include:

• Prepare, issue and process invoices for all service and repair work

• Check job cards, technician reports and purchase orders for accuracy

• Maintain up‑to‑date customer records, service logs and system data

• Liaise with workshop teams, service advisors and customers to resolve queries

• Support Credit Control with outstanding payments and invoice discrepancies

• Produce daily, weekly and monthly invoicing and service performance reports

• Schedule service appointments and assist with workshop diary coordination

• Handle incoming calls, emails and customer enquiries professionally

• Provide general administrative support including filing, document control and data entry

A successful candidate you will bring proven experience in invoicing or service administration, ideally within an automotive or technical environment, along with exceptional attention to detail and strong numerical accuracy. You’re a confident communicator with a professional telephone manner, able to work independently, prioritise effectively and manage multiple tasks in a fast‑paced service department.

Comfortable using Microsoft Office and can quickly adapt to DMS or CRM systems such as Kerridge/Autoline. Above all, you’re proactive, organised and committed to delivering high‑quality customer service while supporting the smooth running of workshop and invoicing operations.

In return the company offers a competitive salary + company benefits package with training and development opportunities within a supportive team environment and long‑term progression within a respected automotive business.Hours: Full‑time, 8‑hour shifts (flexible start between 6:30am – 9:30am)