Service Advisor

We are pleased to present an exciting opportunity on behalf of our client, a reputable multi-franchise approved car dealership in Bristol, seeking a Vehicle Service Advisor. This Service Advisor role is ideal for experienced individuals with a strong customer service background and an understanding of automotive processes.

Benefits

Starting salary from £29,741 per annum, dependent on experience Potential to earn over £12,000 annually in additional bonuses Overtime paid at time-and-a-half rate 22 days annual holiday plus 8 bank holidays Workplace pension scheme Access to various additional company benefits Long-term career prospects within a well-established multi-site vehicle retail group across South West England and South WalesDuties of a Service Advisor:

Greeting customers in the Service Department and booking vehicles in for repair work Liaising with the workshop team to manage work in progress and ensure timely completion Advising customers on minor technical issues and up-selling additional products and services Keeping customers informed of their vehicle’s progress throughout the service process Processing payments accurately for work completed Building and maintaining strong customer relationships to achieve customer satisfaction and support dealership objectives Supporting warranty procedures and liaising with vehicle manufacturers where necessaryRequirements of a Service Advisor:

Previous experience as a Service Advisor or in a similar customer service role within the automotive industry is highly advantageous Strong communication and organisational skills IT literacy, with advantageous experience using Pinewood Pinnacle or similar software Mechanical understanding of vehicles and basic technical knowledge Ability to influence and advise customers confidently Knowledge of warranty procedures is beneficial but not essentialThe successful Service Advisor will demonstrate excellent communication skills, high levels of organisation, and a customer-focused approach. The role offers a structured work schedule from Monday to Friday, 8:00am to 6:00pm, with Saturday mornings on a rota, paid as overtime.

Contact Hamish Lowrie, Automotive Recruitment Specialist at Perfect Placement, covering Bristol and the surrounding region, today to discover more about this fantastic opportunity