Service Advisor
- swindon, england, United Kingdom
- Permanent·On-site
- Full time
- £27 - £33 Per Hour
Job Description
SERVICE ADVISOR
Location: Swindon
Salary: £30,000 Basic Salary | OTE £34,000
Job Type: Full-Time, Permanent
Looking for a role where your customer service skills are recognised, your career can continue to progress, and you can become part of a supportive dealership team? If you're an experienced Service Advisor looking for your next opportunity, this is an excellent chance to join a busy and well-established dealership in Swindon. Offering a competitive basic salary, achievable bonus, and a friendly working environment, you'll become an integral part of a professional aftersales team that prides itself on delivering outstanding customer service.
As the first point of contact for customers, you'll play a key role in ensuring every customer receives a first-class experience while helping the workshop operate efficiently and profitably.
WHAT'S IN IT FOR YOU?
- £30,000 Basic Salary
- OTE £34,000
- Bonus Scheme
- Ongoing Training & Development
- Career Progression Opportunities
- Supportive Team Environment
- Modern Dealership Facilities
- Stable, Full-Time Permanent Position
THE ROLE
As a Service Advisor, you'll be responsible for delivering an exceptional customer experience while ensuring the smooth day-to-day running of the service department.
- Booking customer vehicles in for servicing, maintenance, and repairs
- Liaising with the workshop to ensure efficient scheduling and workshop loading
- Keeping customers informed throughout the repair process
- Advising customers on additional work required and associated costs
- Upselling service plans, maintenance work, and aftersales products where appropriate
- Preparing estimates, invoices, and service documentation accurately
- Working closely with the workshop team to ensure vehicles are completed on time
- Delivering outstanding customer service from vehicle drop-off through to collection
ABOUT YOU
We're keen to hear from candidates who can demonstrate:
- Previous experience as a Service Advisor within the automotive industry
- Experience using Kerridge, 1Link, Pinnacle, or a similar Dealer Management System (DMS)
- A proven track record of upselling additional work, service plans, and aftersales products
- Excellent customer service and communication skills
- Strong organisational skills with the ability to work effectively in a busy environment
- A positive, professional, and team-focused attitude
- Full UK Manual Driving Licence (subject to licence checks)
- Alternative job titles may include: Service Advisor, Senior Service Advisor, Aftersales Advisor, Customer Service Advisor, Service Reception Advisor or Automotive Service Advisor.